Privacy Policy

When you interact with our website or book an appointment, we may collect the following information:

• Personal Information you provide:
• Name, phone number, and email address (when submitting a contact or appointment form)
• Health-related information relevant to your physiotherapy needs (only when provided voluntarily)
• Preferred appointment time and service type

• Information collected automatically:
• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 5)

We use your information solely to provide and improve our physiotherapy services:

• Appointment scheduling — to confirm and manage your appointments
• Communication — to contact you about your appointment, treatment updates, or follow-ups
• Service improvement — to understand how patients use our website and improve their experience
• Marketing — with your consent, to send relevant health tips or promotional offers (you can opt out at any time)
• Legal compliance — to meet our obligations under applicable Indian laws and healthcare regulations

We do not sell, rent, or trade your personal information to third parties.

We share your information only in these limited circumstances:

• Service providers: We use trusted third-party services (Google Analytics, Meta Pixel) to understand website usage. These providers have their own privacy policies and are bound by data processing agreements.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority.
• Business transfers: In the unlikely event of a clinic merger or acquisition, patient data would transfer under the same privacy protections.

We will never share your health or contact information with advertisers or unrelated third parties.

We take reasonable measures to protect your personal information:

• Our website uses HTTPS encryption for all data transmission
• Form submissions are processed securely
• Access to patient data is restricted to authorised clinic staff only
• We do not store payment card information

While we implement industry-standard safeguards, no online transmission is 100% secure. We encourage you not to share sensitive medical records through web forms — please call us directly for clinical discussions.

Our website uses cookies and similar technologies:

Essential cookies: Required for the website to function properly (e.g., session management).

Analytics cookies: Google Analytics (GA4) collects anonymised data about how visitors use our site (pages visited, time on site, device type). This helps us improve the website experience. IP addresses are anonymised.

Marketing cookies: Meta Pixel tracks website visits to help us show relevant ads to people who have visited our site. This is done anonymously and no personally identifiable data is shared with Meta without your consent.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality. You may also opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

Under India's Digital Personal Data Protection Act (DPDPA) 2023 and applicable laws, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Erase your personal data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Grievance redressal — raise a complaint about how your data is handled

To exercise any of these rights, please contact us at care@realign.clinic or call +91 9818185589.

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Appointment and contact form data: Retained for up to 3 years to facilitate follow-up care
• Health and treatment records: Retained for a minimum of 7 years as required under Indian healthcare regulations
• Website analytics data: Retained for up to 26 months (Google Analytics default)

After retention periods expire, data is securely deleted or anonymised.

Our website is not directed to children under 18 years of age. We do not knowingly collect personal information from minors without parental consent. If a parent or guardian believes their child has submitted personal information to us, please contact us and we will promptly delete it.

For paediatric physiotherapy appointments, information is collected with the consent of the parent or legal guardian.

Our website may contain links to third-party websites (e.g., Google Maps, social media profiles). These sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any third-party site you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Realign Rehab Clinic Ground Floor, 5E/9, B.P. Railway Rd, near City Union Bank, NIT-5 Faridabad, Haryana 121001

📧 care@realign.clinic 📞 +91 9818185589 🕐 Monday – Saturday: 8:00 AM – 8:00 PM